Readers who pre-ordered the e-book for the highly anticipated J.K. Rowling release The Casual Vacancy (Hachette) were disappointed today to find the e-book “literally unreadable,” according to PaidContent.
Hachette has taken steps to correct the problem and issued this statement:
Yesterday the eBook file for The Casual Vacancy by J.K. Rowling was released to all U.S. eBook retailers. There were issues with that file, including the adjustability of font color and size and adjustability of margins. As soon as Hachette was made aware of these issues, a replacement file was uploaded to all eBook retailers. Hachette has requested that each retailer contact their customers directly about reloading their eBook. Any consumer who purchased the eBook on Thursday, September 27, before approximately 3:00pm ET, who has not heard from their retailer, should contact them and request that their eBook be reloaded. No consumer should have to repurchase the eBook.
Worried about e-book formatting? Don’t let this happen to you. Apply for the Quality. Excellence. Design. seal for your e-book today!
Learn more about the QED Seal and how it can help make sure your e-books are correctly formatted and well produced.