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	<title>Comments on: Caught in the Middle: Publishing&#8217;s Other Customers</title>
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		<title>By: mkpelland</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-8331</link>
		<dc:creator>mkpelland</dc:creator>
		<pubDate>Mon, 01 Feb 2010 22:48:50 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-8331</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;RT @DigiBookWorld: Flashback: &quot;Caught in the Middle: Publishing’s Other Customers&quot; http://bit.ly/b71rJK (@donlinn on pricing .)&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @DigiBookWorld: Flashback: &quot;Caught in the Middle: Publishing’s Other Customers&quot; <a href="http://bit.ly/b71rJK" rel="nofollow">http://bit.ly/b71rJK</a> (@donlinn on pricing .)</span></span></span></p>
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		<title>By: Don Linn</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-57</link>
		<dc:creator>Don Linn</dc:creator>
		<pubDate>Fri, 06 Nov 2009 22:05:49 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-57</guid>
		<description>Scott,

I couldn&#039;t agree more that price deterioration in general and below-cost pricing is harmful to independent (and even chain) booksellers. That&#039;s presumably why the ABA has taken the action it has and why I cited Bob Miller&#039;s excellent blog post in my original post here. While independents have some work to do on their own, they should not have to deal overcome predatory pricing in their fight to survive.</description>
		<content:encoded><![CDATA[<p>Scott,</p>
<p>I couldn&#8217;t agree more that price deterioration in general and below-cost pricing is harmful to independent (and even chain) booksellers. That&#8217;s presumably why the ABA has taken the action it has and why I cited Bob Miller&#8217;s excellent blog post in my original post here. While independents have some work to do on their own, they should not have to deal overcome predatory pricing in their fight to survive.</p>
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		<title>By: Scott Meyer</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-56</link>
		<dc:creator>Scott Meyer</dc:creator>
		<pubDate>Fri, 06 Nov 2009 14:58:13 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-56</guid>
		<description>What about the cultural center of many towns and villages--the independent bookstore?  I own the Merritt Bookstore in Millbrook and Red Hook, New York.  I worry not only about my stores but about my communities and the loss of social exchange and sharing of books.  Bookselling is a passion not only for the book but for our customers.  I am concerned that after the big outlets finish their duel no brick and mortar stores will be left.  Even the chains are hurting.  Borders is closing more stores as we speak.  One of the good things about e readers will be the population drop as people stay in their homes.  I love libraries and the work I do with them benefits both the library and the store. Will the libraries be next?  As people download into their homes; does the library as we know it become extinct?  As to the authors they are the backbone of my store and they must be allowed to create and share their work.  If an author spends a year writing, should they not be paid for that book?  I always say, &quot;When I have a story about you, you are woven into my soul.&quot;  I cherish my customers and the books they buy.  I often personally pick books out for them.  After owning the Merritt Bookstore for 26 years, I have many wonderful memories and what to continue for another 26.</description>
		<content:encoded><![CDATA[<p>What about the cultural center of many towns and villages&#8211;the independent bookstore?  I own the Merritt Bookstore in Millbrook and Red Hook, New York.  I worry not only about my stores but about my communities and the loss of social exchange and sharing of books.  Bookselling is a passion not only for the book but for our customers.  I am concerned that after the big outlets finish their duel no brick and mortar stores will be left.  Even the chains are hurting.  Borders is closing more stores as we speak.  One of the good things about e readers will be the population drop as people stay in their homes.  I love libraries and the work I do with them benefits both the library and the store. Will the libraries be next?  As people download into their homes; does the library as we know it become extinct?  As to the authors they are the backbone of my store and they must be allowed to create and share their work.  If an author spends a year writing, should they not be paid for that book?  I always say, &#8220;When I have a story about you, you are woven into my soul.&#8221;  I cherish my customers and the books they buy.  I often personally pick books out for them.  After owning the Merritt Bookstore for 26 years, I have many wonderful memories and what to continue for another 26.</p>
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		<title>By: Barbara</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-55</link>
		<dc:creator>Barbara</dc:creator>
		<pubDate>Fri, 06 Nov 2009 01:05:23 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-55</guid>
		<description>THE LIBRARY--
That is one of the places we go for free content!
SHARE BOOKS--Friends and relatives and coworkers and neighbors have been sharing all sorts of books and newpapers and magazines for years.
HARD COVER--Some just want to buy a hardcover book and will pay for it--if it is available for less, they will pay less if it is convenient, some will go out of their way for it.
BACKLIST--There is backlist and there is backlist and there is a WAY BACK LIST. There are titles still in print during the past 3 or 5 or ten years that still sell well in niche markets
and worth printing or revising. Some are worth selling and printing on demand or as ebooks. Many will remain  in obscurity, but at least they are there to unearth when needed or even accidentally--maybe never!  Millions of titles will be scanned. Maybe millions will be read. Millions may  remain in obscurity.

You have to either be a multi-billion dollar business, a non-profit, a massive volunteer organization or a public institution to support certain things--like scanning millions of books.

Patronage is tricky--some will say publishers influence what is published and that&#039;s bad--but if you like the patron it is good? I know of an author who doesn&#039;t even feel good about our National Endowments--that taking funds can leave an opening to be influenced. Some authors and artists have folks who help support them and it has no effect on their work, except removing some of the stress.

Thousands of books are published every year--is that what is draining publishers? Too many?

As for Google, Amazon, Wal-Mart and Target--books are a commodity  or a widget. I&#039;m sure on some level they do appreciate they are bringing books to the masses. They are using our widget as their marketing tool--bait, and we feel exploited.

Lets face it--who wouldn&#039;t want the reading public as their customer. I don&#039;t need to conduct a survey to tell you on average--they are better educated, more affluent, etc and have more disposable income, appreciate quality and value.
Retailers need them walking through the door. Best Buy threw out the welcome mat too.

Publishers will have to adapt to survive, and there will be a new wave of publishers springing up--starting with new models, but they will likely meet somewhere in between for the long term.

Returns policy will have to change. It may evolve--maybe turn to gray for awhile and not be so black and white.
Publishing is slow moving--not always for the wrong reason.
Often when they move it is not always the right direction.
Offset printing is still economical in many cases. We may use less paper for books, but we are using consumable paper goods more and more and more--so the paper industry is just repurposing. Paper is spiking  but use goes up and down periodically. There are more short term wasteful uses of paper than printing books. Though I enjoy discussing the future of content and speculating on the future, and sometimes dare I say it is even fun--I also look forward to a day when the delivery mechanism and business model is no longer at the fore of publishing discussions.</description>
		<content:encoded><![CDATA[<p>THE LIBRARY&#8211;<br />
That is one of the places we go for free content!<br />
SHARE BOOKS&#8211;Friends and relatives and coworkers and neighbors have been sharing all sorts of books and newpapers and magazines for years.<br />
HARD COVER&#8211;Some just want to buy a hardcover book and will pay for it&#8211;if it is available for less, they will pay less if it is convenient, some will go out of their way for it.<br />
BACKLIST&#8211;There is backlist and there is backlist and there is a WAY BACK LIST. There are titles still in print during the past 3 or 5 or ten years that still sell well in niche markets<br />
and worth printing or revising. Some are worth selling and printing on demand or as ebooks. Many will remain  in obscurity, but at least they are there to unearth when needed or even accidentally&#8211;maybe never!  Millions of titles will be scanned. Maybe millions will be read. Millions may  remain in obscurity.</p>
<p>You have to either be a multi-billion dollar business, a non-profit, a massive volunteer organization or a public institution to support certain things&#8211;like scanning millions of books.</p>
<p>Patronage is tricky&#8211;some will say publishers influence what is published and that&#8217;s bad&#8211;but if you like the patron it is good? I know of an author who doesn&#8217;t even feel good about our National Endowments&#8211;that taking funds can leave an opening to be influenced. Some authors and artists have folks who help support them and it has no effect on their work, except removing some of the stress.</p>
<p>Thousands of books are published every year&#8211;is that what is draining publishers? Too many?</p>
<p>As for Google, Amazon, Wal-Mart and Target&#8211;books are a commodity  or a widget. I&#8217;m sure on some level they do appreciate they are bringing books to the masses. They are using our widget as their marketing tool&#8211;bait, and we feel exploited.</p>
<p>Lets face it&#8211;who wouldn&#8217;t want the reading public as their customer. I don&#8217;t need to conduct a survey to tell you on average&#8211;they are better educated, more affluent, etc and have more disposable income, appreciate quality and value.<br />
Retailers need them walking through the door. Best Buy threw out the welcome mat too.</p>
<p>Publishers will have to adapt to survive, and there will be a new wave of publishers springing up&#8211;starting with new models, but they will likely meet somewhere in between for the long term.</p>
<p>Returns policy will have to change. It may evolve&#8211;maybe turn to gray for awhile and not be so black and white.<br />
Publishing is slow moving&#8211;not always for the wrong reason.<br />
Often when they move it is not always the right direction.<br />
Offset printing is still economical in many cases. We may use less paper for books, but we are using consumable paper goods more and more and more&#8211;so the paper industry is just repurposing. Paper is spiking  but use goes up and down periodically. There are more short term wasteful uses of paper than printing books. Though I enjoy discussing the future of content and speculating on the future, and sometimes dare I say it is even fun&#8211;I also look forward to a day when the delivery mechanism and business model is no longer at the fore of publishing discussions.</p>
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		<title>By: Theresa M. Moore</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-54</link>
		<dc:creator>Theresa M. Moore</dc:creator>
		<pubDate>Thu, 05 Nov 2009 22:44:20 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-54</guid>
		<description>As a self-publishing author who has worked hard to establish both a brand imprint and myself as a serious writer, I am disheartened by the perception on the part of many online readers that ebooks ought to be &quot;free&quot;, as opposed to buyable content. I have always priced my books and ebooks by what I would expect to pay for them, and with a view to avoid gouging my readers; but in fact there is an increasing number of people who have told me that I have no right to ask for anything. What kind of a market does an author expect to have when confronted by this wrongheaded mode of thinking? I lose enough sleep over the bad economy as it is, and now all this is enough to make me stop writing altogether, if literature is rendered so valueless. Art and music are already treated this way. So then we are left with a growing number of people who know the price of everything, but the value of nothing.</description>
		<content:encoded><![CDATA[<p>As a self-publishing author who has worked hard to establish both a brand imprint and myself as a serious writer, I am disheartened by the perception on the part of many online readers that ebooks ought to be &#8220;free&#8221;, as opposed to buyable content. I have always priced my books and ebooks by what I would expect to pay for them, and with a view to avoid gouging my readers; but in fact there is an increasing number of people who have told me that I have no right to ask for anything. What kind of a market does an author expect to have when confronted by this wrongheaded mode of thinking? I lose enough sleep over the bad economy as it is, and now all this is enough to make me stop writing altogether, if literature is rendered so valueless. Art and music are already treated this way. So then we are left with a growing number of people who know the price of everything, but the value of nothing.</p>
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		<title>By: Keep Calm and Carry On? &#124; The Casual Optimist</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-53</link>
		<dc:creator>Keep Calm and Carry On? &#124; The Casual Optimist</dc:creator>
		<pubDate>Thu, 05 Nov 2009 18:31:58 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-53</guid>
		<description>[...] And, as Don Linn, former Senior VP and Publisher at Taunton Books, points out, this will certainly hurt authors first: When content’s price and value is pushed below a sustainable level for publishers&#8230; writers [...]</description>
		<content:encoded><![CDATA[<p>[...] And, as Don Linn, former Senior VP and Publisher at Taunton Books, points out, this will certainly hurt authors first: When content’s price and value is pushed below a sustainable level for publishers&#8230; writers [...]</p>
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		<title>By: Risa</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-52</link>
		<dc:creator>Risa</dc:creator>
		<pubDate>Wed, 04 Nov 2009 07:34:40 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-52</guid>
		<description>well, this issue just passing my mind while reading this article. honestly, I do really happy with cheaper and affordable books/e-books lately.</description>
		<content:encoded><![CDATA[<p>well, this issue just passing my mind while reading this article. honestly, I do really happy with cheaper and affordable books/e-books lately.</p>
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		<title>By: Jon</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-51</link>
		<dc:creator>Jon</dc:creator>
		<pubDate>Tue, 03 Nov 2009 17:51:09 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-51</guid>
		<description>Jay - I don&#039;t see a direct contact for you on your website, but I&#039;d love to continue the discussion.  Feel free to send an email through the &quot;Contact Us&quot; link at http://www.manfredmacx.com and I&#039;ll get back to you.</description>
		<content:encoded><![CDATA[<p>Jay &#8211; I don&#8217;t see a direct contact for you on your website, but I&#8217;d love to continue the discussion.  Feel free to send an email through the &#8220;Contact Us&#8221; link at <a href="http://www.manfredmacx.com" rel="nofollow">http://www.manfredmacx.com</a> and I&#8217;ll get back to you.</p>
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		<title>By: Jay Sennett</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-50</link>
		<dc:creator>Jay Sennett</dc:creator>
		<pubDate>Mon, 02 Nov 2009 20:49:46 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-50</guid>
		<description>&quot;What publishers need to be doing is helping the authors to find those people, connect with them, and provide them with something of value.&quot;

I&#039;m the publisher at a very, very small company, and I&#039;m intrigued by your suggestion. I do think patronage, historically, has been an area fraught with difficulties (i.e., unrealistic expectations from patron). But I also know that artists like Zora Neale Hurston and Leonardo Da Vinci, for example, would not have been able to produce work without that patronage.

Still, I&#039;m so intrigued by this idea I will bring it up with my authors as well as some of our investors.

Thank you.</description>
		<content:encoded><![CDATA[<p>&#8220;What publishers need to be doing is helping the authors to find those people, connect with them, and provide them with something of value.&#8221;</p>
<p>I&#8217;m the publisher at a very, very small company, and I&#8217;m intrigued by your suggestion. I do think patronage, historically, has been an area fraught with difficulties (i.e., unrealistic expectations from patron). But I also know that artists like Zora Neale Hurston and Leonardo Da Vinci, for example, would not have been able to produce work without that patronage.</p>
<p>Still, I&#8217;m so intrigued by this idea I will bring it up with my authors as well as some of our investors.</p>
<p>Thank you.</p>
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		<title>By: Arjun Basu</title>
		<link>http://www.digitalbookworld.com/2009/caught-in-the-middle-publishings-other-customers/comment-page-1/#comment-49</link>
		<dc:creator>Arjun Basu</dc:creator>
		<pubDate>Mon, 02 Nov 2009 17:49:49 +0000</pubDate>
		<guid isPermaLink="false">http://digitalbookworld.wordpress.com/?p=161#comment-49</guid>
		<description>Don,

Great piece. As an author, I can see the writing on the wall (oh, perhaps I shouldn&#039;t be an author after that line). But as someone who also works in magazines, I would caution publishers and booksellers about value and price before they devalue the printed word altogether. The problems in the magazine and newspaper industry result, for the most part, in devaluing their product in the public&#039;s eye. Airlines did the same thing. Airlines might be an even better cautionary tale. We all went for price point. As customers, where did it get us? Books are not, of course, airlines and as such they are a different kind of product. But in the end, they are bought and sold. And if they no longer have value, because they are sold for something approaching nothing, then the public will value them as such. And authors will become some kind of niche group. The new stonecutters, perhaps.</description>
		<content:encoded><![CDATA[<p>Don,</p>
<p>Great piece. As an author, I can see the writing on the wall (oh, perhaps I shouldn&#8217;t be an author after that line). But as someone who also works in magazines, I would caution publishers and booksellers about value and price before they devalue the printed word altogether. The problems in the magazine and newspaper industry result, for the most part, in devaluing their product in the public&#8217;s eye. Airlines did the same thing. Airlines might be an even better cautionary tale. We all went for price point. As customers, where did it get us? Books are not, of course, airlines and as such they are a different kind of product. But in the end, they are bought and sold. And if they no longer have value, because they are sold for something approaching nothing, then the public will value them as such. And authors will become some kind of niche group. The new stonecutters, perhaps.</p>
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